What are Locations?
Locations in Centro
A location is a discrete space in your building that Centro manages — a hotel suite, an apartment, a public area, or a bookable space such as a tennis court or roof garden. Locations are one of Centro's most fundamental building blocks: almost everything Centro does happens for a location. A guest's stay is tied to one, an order is placed against one, a door key opens one, and a QR code or app screen is scoped to one.
If you set Centro up, you'll spend a lot of time with locations — giving each its own settings, linking its devices and door locks, and choosing what its guests and staff see.
What a location holds
Each location carries its own discrete set of values and links, so two rooms can behave completely differently from the same tenant-wide setup:
- Its own property values — a location has its own value for each of your tenant's Centro properties (for example a room number or Wi-Fi password) and for the device settings used in that space.
- Tags — labels used to group and target locations (see below).
- Associations — links to the devices, door locks, intercoms, touchpanels and PMS resources that serve the space.
- A layout and a QR code — the app screen a user sees for the location, reached by its own QR code or weblink.
- Branding — its own logo, colours and header, so a location can be themed to its area or brand.
Locations are a flat list; there's no parent/child nesting. You organise and target them with tags
instead (for example Floor 3, Suite, or Spa), which is how dashboards, properties and content are
pointed at a group of locations.
How locations connect the rest of Centro
Because so much hangs off a location, it's worth knowing what points at it:
| Feature | How it uses the location |
|---|---|
| Stays | A guest's stay is booked against one or more locations — the room(s) they're staying in. |
| Orders | An order is placed against a location, so staff know where to deliver it. |
| Access & keys | Door locks, Flexipass keys and 2N intercoms are linked to a location by association, so the right guest gets the right door. |
| Occupancy & climate | For guest-room-management spaces, live occupancy and climate readings are tracked per location and can be shown on dashboards. |
| The app & touchpanels | A location's linked UI layout is what a guest or a room touchpanel displays. |
| QR codes & weblinks | Each location has its own QR code / weblink that opens that location's screen. |
Two roles: configuring vs using locations
Centro keeps a clear division between setting locations up and using them, and this section is organised the same way:
| Role | What they do | Where |
|---|---|---|
| Administrators | Configure locations — create them, set their property values, link their devices, door locks and layout, and manage associations. | Managing locations and Location properties |
| Service managers | Use locations day to day — view the live list, check a location's at-a-glance dashboard, adjust property values, and search and filter. | Working with locations |
The two are separate areas of Centro with separate permissions. Administrator configuration lives under General Settings (everything behind General Settings is admin); service managers work with locations from the service-manager view. If you can't see one of these, your role may not include it.
Associations and devices
A location gets its door lock, intercom, touchpanel or PMS room by way of associations — links between the location and another object. You manage these on the location's Associations tab; see Managing locations.
Layouts and QR codes
A location can link a UI layout — the arrangement of tiles a user sees for that space — and has its own QR code / weblink that opens it. See Managing locations for linking a layout, and the QR Codes reference for how location QR codes and weblinks work.