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The Guest Ordering Experience

The guest ordering experience​

This page describes what a guest does when they order through the Centro app — from browsing the store to tracking their order. Staff setting ordering up should also read Setting up ordering.

Browsing and choosing​

Guests order in one of two ways, depending on how you've built the screen:

  • From a store. A Centro Flex Store shows a menu — a hero image, featured items, and products grouped by category. The guest opens an item, chooses a quantity, and adds it to their basket.
  • Buy Now. A single product can be placed on a screen on its own as a Buy Now tile — the guest sets a quantity and buys it directly, without building a basket.

Booking a service​

If the item is a bookable service (linked to a calendar resource), choosing it opens a reservation step: the guest picks an available date and time slot before adding it to their order.

The basket​

The basket ("My basket") lists what the guest has chosen with quantities and prices, and a running total. From here the guest can change quantities, remove items, or clear the basket, then continue to checkout.

Checkout and payment​

At checkout the guest confirms their order and pays:

  • With payments enabled, the guest is taken to Stripe's secure checkout to pay by card. On success they return to a confirmation page and the order moves to Paid; if payment doesn't complete, the order shows a payment error and can be retried.
  • With payments switched off, the order is placed without a charge and goes straight to confirmation.

Tracking an order​

Guests see their orders under the Orders area of the app. Each order shows:

  • a status tracker that advances as staff handle the order (see Order lifecycle and statuses),
  • the items, quantities and prices, with the subtotal, tax and total, and
  • a Send a message option that opens a chat thread with staff about the order.

Guests can search their orders by order number.

Cancelling an order​

A guest can cancel an order themselves while it's still early in the process — before staff have started delivering it. Once an order is on its way or complete, it can no longer be cancelled from the app; the guest can message staff instead.

Rating an order​

When an order is complete, the guest can leave a star rating and review, giving you feedback on the service.