Managing Stays and Stay Types
Managing stays and stay types
This page is for front-desk and management staff who set up and run stays in Centro. It covers the two things staff manage: stay types — the templates that decide how a stay looks and behaves — and individual stays.
Working with stays and guest documents is gated behind staff permissions (Stays and Stay Documents). If you can't see these options, ask your administrator to grant the relevant permission.
Stay types
A stay type is a reusable template applied to a stay. It decides what the guest sees in the app, how their key and access are styled, and how the stay is presented to staff. Setting up your stay types once means every stay of that type behaves consistently — you don't configure each booking by hand.
Typical examples are a Standard stay, a VIP stay or a Long-stay apartment — each with its own guest screen, colour and wallet-pass styling.
Adding a stay type
- Open the Stay Types area in Centro and choose to add a new stay type.
- Give it a name and, optionally, a description so staff can tell your stay types apart.
- Configure the settings below.
- Save the stay type. It's now available to apply to stays.
Stay type settings
| Setting | What it does |
|---|---|
| Name | The label staff see when choosing a stay type. Required. |
| Description | An optional note describing what the stay type is for. |
| Colour | A colour used to identify stays of this type at a glance in Centro. |
| Guest UI Layout | The Centro UI layout a guest of this stay type sees when they open the app. This is how you give, for example, VIP guests a different home screen from standard guests. |
| Requires authentication | When on, the guest must sign in (complete check-in / identification) before they can use their stay. When off, the stay is available without a sign-in step. |
| Stay Wallet Pass Template | The wallet pass template used to style the guest's mobile wallet room key. Stay details such as the booking code and check-in date are filled in automatically. Applies when Flexipass Wallet Keys is in use. |
| 2N welcome layouts | Optional. Screens pushed to a 2N intercom display when a guest of this stay type uses the door — a first-use welcome for the first key-in, and a post-authentication welcome for later ones. Only relevant when 2N intercoms are in use. |
Editing or deleting a stay type
Open an existing stay type to change any of its settings, or delete it if you no longer need it. Changes to a stay type apply to the stays that use it, so updating a stay type's guest UI layout or wallet styling updates it for every stay of that type.
Managing individual stays
Most stays arrive automatically from your PMS (see How stays are created), but staff can also create and manage stays directly.
Creating or editing a stay
When creating or editing a stay you set its dates, the guest(s), the room or location, and the stay type to apply. Saving the stay makes it available to the guest and triggers any keys and access their stay type and integrations provide.
Moving a stay through its lifecycle
You can advance a stay's state (see the stay lifecycle). The state is more than a label — it drives provisioning:
- Moving a stay to Checked in activates the guest's door keys and access.
- Moving a stay to Post check-out, Archived, or Cancelled revokes intercom access and refreshes or removes the guest's wallet pass.
Sending the guest their entry link
Each stay has a unique guest entry link — a private, single-stay link the guest opens to reach their booking and check in without a password. Generate the link from the stay and share it with the guest (for example by email). See Guest check-in for what the guest does with it.
Reviewing guest identity documents
When a guest completes online check-in they upload a photo of an identity document (passport, driving licence, or ID card). Staff can view the uploaded document and mark it as verified once checked, giving front desk a record of who has been identified.
Door keys and physical key cards are issued through the Flexipass Wallet Keys integration, driven from the stay. See that page for enabling the integration, mapping doors, and issuing a physical key card.