Centro - Managers - Centro Properties

Intro

In this video, we explore how managers can update and use Centro properties in day-to-day operations. Learn how to keep guest details accurate, respond faster to inquiries, and deliver personalized communication without extra manual work.

Video

Transcript

Hi everyone.

Welcome to Centro.

My name is Jerry.

Today

we will explore how to update a Centro property and how to use it in

everyday tasks like updating a guest's details or responding to inquiries

directly from your messaging dashboard.

Centro properties are dynamic, reusable placeholders.

Customizable fields that store key information details like guest names,

check-In dates, or welcome messages.

They can be global or contextual specific to a location or user, and they

automatically update across the platform.

This allows your team to personalize communications and automate workflows

without repeating manual tasks.

they save time, reduce manual errors, and deliver a more personalized experience.

Let's say we want to update the user's name for a specific location.

In this case we'll work with apartment 1 0 1.

Start by navigating to the location dashboard, then select view

location button Here you'll find all properties assigned to this location.

In the property, quick search bar, Look for username, update the property

value, save your changes, and navigate back to the location to confirm

everything has been updated successfully.

Now let's use a Centro property inside a real message.

In this example, I 'm replying to a guest inquiry.

Go to your messaging dashboard and select the message you want to respond.

. You may use predefined quick message responses with Centro

property included to save time.

Once you hit send, you'll see that the Centro property has

been changed for the value.

Would you like to include even a more personalized details and property values?

You can use our Centro property picker, an easy to use.

powerful tool built into the Centro platform that lets you

quickly select and insert the right information and property into your

messages, templates, and workflows.

It removes the need to remember property keys or manually type anything.

As I type, I'll use the Centro property picker to insert key dynamic fields like

the concierge name, in this case mine.

The guest's name, their current stay details, and to close I'll add our

hotel's name at the end of the message.

As you can see, Centro automatically replaces the placeholders with the

correct values, creating a fully personalized message experience.

And that's it.

That's the power of Centro Properties.

Thanks for watching.

See you in the next video.

Have a nice day.